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Terms

Returns, & Damaged Goods

If an item reaches you in damaged condition, save the shipping carton and notify matsumotoshaveice.com at once (email click here) or call 1-808-637-4827. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods or shortages must be made with the carrier within ten days of receiving the product(s).

No return merchandise will be accepted without valid cause and only with our written authorization. All returns must be prepaid and must be accompanied by the original packing slip. We recommend saving the original carton.

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